306 Lordship LaneEast DulwichLondon, SE22 8LYTel: 020 8693 4704
We carry out a monthly Friends & Family Patient Survey. In Aug 2019, 91% of patients surveyed said they would recommend us to their friends and family. Patient comments from monthly FFT Surveys: Great Service; Kind and friendly staff; The kindness of the GP; Very Good GP, relatively easy to get appointment, good preventative care; Dr C is an excellent doctor; I have already referred a friend to your practice just last week; The attitude & general manner of the doctor was excellent. Friendly yet extremely professional; Always good service; Friendly and informative staff; Good care and attention given; Good online service; Because u care & support ur patients; Friendly and human service; Helpful Efficiency, kindness; Staff are professional, helpful and informative; Fairly hassle free and always finds early appointments for children; Above all listened to me and heard me, Great doctor, knowledgeable, empathetic and caring. Thank you; Excellent patient care; Friendly receptionist, great doctor; My doctor is very helpful and I am happy with what I get from her and the rest of the team. Great compassionate doctor. Thorough and caring treatment. Good friendly service, helpful. Easy to get appointments. Wonderful staff (For updated comments see FFT Monthly Reports)
For patients on long-term medication and eligible for repeat prescriptions, there are a number of options available for re-ordering.
The surgery recommends that you nominate a chemist of your choice to which your prescription can be sent to electronically. This would save you time, as then all you would have to do is proceed directly to your chemist of choice, 2 working days after placing your medication request, to collect your medication. Please ask reception for details.
Please note, we are usually unable to accept requests for repeat prescriptions over the telephone.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions. Please note contraceptive pills require a six monthly review with the nurse.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
For updated information go to NHS Choices
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please usually allow 48 hours excluding weekends and Bank Holidays, for your request to be processed. You may order your medication upto 10 days before you run out. Any problems please email the surgery on email@example.com.
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