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Noticeboard

We carry out a monthly Friends & Family Patient Survey. In Jan 2019, 96% of patients surveyed said they would recommend us to their friends and family. Patient comments from monthly FFT Surveys: Great Service; Kind and friendly staff; The kindness of the GP; Very Good GP, relatively easy to get appointment, good preventative careDr C is an excellent doctorI have already referred a friend to your practice just last week; The attitude & general manner of the doctor was excellent. Friendly yet extremely professional; Always good service; Friendly and informative staff; Good care and attention given; Good online service; Because u care & support ur patients; Friendly and human service; Helpful Efficiency, kindnessStaff are professional, helpful and informative; Fairly hassle free and always finds early appointments for children; Above all listened to me and heard me, Great doctor, knowledgeable, empathetic and caring. Thank you; Excellent patient care; Friendly receptionist, great doctor; My doctor is very helpful and I am happy with what I get from her and the rest of the team. Great compassionate doctor. Thorough and caring treatment. Good friendly service, helpful. Easy to get appointments. Wonderful staff (For updated comments see FFT Monthly Reports)


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Appointmentscalendar

Consultations are by appointment and can be made in person at the desk or over the telephone.

Routine appointments can be made up to one month in advance which will enable us to offer you an appointment at a time more suitable to your requirements.

Patients with urgent problems will usually be seen on the same day.

The surgery has disabled access, including toilet facilities. If you have difficulty climbing stairs, please inform the receptionist when booking and a downstairs room will be made available for your consultation.

Telephone Advice

The doctor and nurse are available to give telephone advice. If they are busy when you call you will either be asked to ring back at a specific time or your details will be taken and you will receive a call back.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 



Missed Appointments (DNA) Data

missed APPOINTMENTS

Missed appointments cost the NHS time and money, so please cancel your appointment if you no longer need it, as it can then be offered to someone who needs it.

2018/19:

DNA Chart Apr 2018-Mar 2019 (12mths)

Jan - Mar 2019

Oct - Dec 2018

Apr - Sep 2018

Jan - Jun 2018

 
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