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We carry out a monthly Friends & Family Patient Survey. In Jan 2019, 96% of patients surveyed said they would recommend us to their friends and family. Patient comments from monthly FFT Surveys: Great Service; Kind and friendly staff; The kindness of the GP; Very Good GP, relatively easy to get appointment, good preventative careDr C is an excellent doctorI have already referred a friend to your practice just last week; The attitude & general manner of the doctor was excellent. Friendly yet extremely professional; Always good service; Friendly and informative staff; Good care and attention given; Good online service; Because u care & support ur patients; Friendly and human service; Helpful Efficiency, kindnessStaff are professional, helpful and informative; Fairly hassle free and always finds early appointments for children; Above all listened to me and heard me, Great doctor, knowledgeable, empathetic and caring. Thank you; Excellent patient care; Friendly receptionist, great doctor; My doctor is very helpful and I am happy with what I get from her and the rest of the team. Great compassionate doctor. Thorough and caring treatment. Good friendly service, helpful. Easy to get appointments. Wonderful staff (For updated comments see FFT Monthly Reports)

Health Records & Information

summary care record

Health records play an important role in modern healthcare. They have two main functions, which are described as either primary or secondary.  

Primary function of health records

The primary function of healthcare records is to record important clinical information, which may need to be accessed by the healthcare professionals involved in your care.

Information contained in health records includes: 

 

    • the treatments you have received,
    • whether you have any allergies, 
    • whether you're currently taking medication,
    • whether you have previously had any adverse reactions to certain medications, 
    • whether you have any chronic (long-lasting) health conditions,such as diabetes or asthma,
    • the results of any health tests you have had, such as blood pressure tests, 
    • any lifestyle information that may be clinically relevant, such as whether you smoke, and 
    • personal information, such as your age and address.   

Secondary function of health records

Health records can be used to improve public health and the services provided by the NHS, such as treatments for cancer or diabetes. Health records can also be used:

  • to determine how well a particular hospital or specialist unit is performing, 
  • to track the spread of, or risk factors for, a particular disease (epidemiology), and 
  • in clinical research, to determine whether certain treatments are more effective than others.

When health records are used in this way, your personal details are not given to the people who are carrying out the research. Only the relevant clinical data is given, for example the number of people who were admitted to hospital every year due to a heart attack. 

Types of health record

Health records take many forms and can be on paper or electronic. Different types of health record include:

  • consultation notes, which your GP takes during an appointment, 
  • hospital admission records, including the reason you were admitted to hospital,
  • the treatment you will receive and any other relevant clinical and personal information,
  • hospital discharge records, which will include the results of treatment and whether any follow-up appointments or care are required,
  • test results, 
  • X-rays, 
  • photographs, and  image slides, such as those produced by a magnetic resonance imaging (MRI) or computerised tomography (CT) scanner.  

Confidentiality

There are strict laws and regulations to ensure that your health records are kept confidential and can only be accessed by health professionals directly involved in your care.

There are a number of different laws that relate to health records. The two most important laws are:

  • Data Protection Act (1998), and 
  • Human Rights Act (1998).

Under the terms of the Data Protection Act (1998), organisations such as the NHS must ensure that any personal information it gathers in the course of its work is:

  • only used for the stated purpose of gathering the information(which in this case would be to ensure that you receive a good standard of healthcare), and  kept secure.

It is a criminal offence to breach the Data Protection Act (1998) and doing so can result in imprisonment.

The Human Rights Act (1998) also states that everyone has the right to have their private life respected. This includes the right to keep your health records confidential. 

Important changes - The NHS is currently making some important changes to how it will store and use health records over the next few years.

Summary Care Records

Today, records are kept in all the places where you receive care. These places can usually only share information from your records by letter, email, fax or phone. At times, this can slow down treatment and sometimes make it hard to access information.

Summary Care Records are being introduced to improve the safety and quality of patient care. Because the Summary Care Record is an electronic record, it will give healthcare staff faster, easier access to essential information about you, and help to give you safe treatment during an emergency or when your GP surgery is closed.

For example, a person who lives in London is on holiday in Brighton. One evening, they're knocked unconscious in a car accident and taken to an accident and emergency (A&E) department. Under the current system of storing health records, it would be difficult for A&E staff to find out whether there are any important factors to consider when treating the person (such as any serious allergies to medications), especially as their GP surgery is likely to be closed. If healthcare staff cannot get the relevant health information quickly, some patients may be at risk.

A Summary Care Record is an electronic record that's stored at a central location. As the name suggests, the record will not contain detailed information about your medical history, but will only contain important health information, such as:

  • whether you're taking any prescription medication 
  • whether you have any allergies
  • whether you've previously had a bad reaction to any medication 

Access to your Summary Care Record will be strictly controlled. The only people who can see the information will be healthcare staff directly involved in your care who have a special smartcard and access number (like a chip-and-pin credit card).

Healthcare staff will ask your permission every time they need to look at your Summary Care Record. If they cannot ask you, e.g. because you're unconscious, healthcare staff may look at your record without asking you. If they have to do this, they will make a note on your record.

Do I have to have a Summary Care Record?

You can choose to have a Summary Care Record. If you would like one, you won't need to do anything. It will happen automatically.

You can choose not to have a Summary Care Record. Let your GP practice know by filling in and returning an OPT-OUT FORM (PDF). 

More information about Summary Care Records Download SCR Patient Leaflet or SCR Leaflet

For further information visit:


Local Care Record

This exciting new initiative, backed by all local partners, will enable real time sharing and viewing of patient information between local hospital trusts and GP Practices across Southwark and Lambeth. It has the potential to deliver a huge range of benefits to professionals and patients. In your GP practice:

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Your healthcare history

GPs and practice nurses collect and hold information that includes information about you, your health and the treatment and advice the doctor or nurse provide. Sometimes they record information about your home life and family if it is relevant to your health and healthcare management. Your GP practice also holds the information that is sent to them from other health services such as hospitals.

Staff working in the same practice

Within the practice, the practice team divide roles and responsibilities between them. This means it is likely members of the team, other than your doctor or nurse, may see your information in the course of their work. All of our staff are trained to handle your information properly and work according to the Data Protection Act.

Planning for future health needs

GP practices in Southwark are taking part in a new NHS service that helps your GP to spot whether you need more help to manage your health. The service is called “risk profiling”. Risk profiling will allow your practice to search all of its patients’ records to identify patients that would most benefit from particular care or treatment. 

The information will be seen only by qualified health workers involved in your care. NHS security systems will protect your health information and patient confidentiality at all times. If you don’t want your information being used in this way, or have any other concerns, please speak to your GP.

Become better connected with your GP

GP practices would like to improve how they communicate with you. If you provide them with your home telephone number, mobile phone number or email address, they may call, text or email you.

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For further information:

How GP Practice's Share Information

Local Care Record Key Facts


Online Services

What is it?

This is a way you can view your GP medical record over the internet from a PC – free of charge.

Your practice is now offering you the opportunity to use the internet to securely view the electronic medical information held about you in a way that is easy to navigate and offers you really useful links to approved resources such as patient information leaflets about diseases, tests, investigations, support groups and medications etc. There are also links to websites such as Patient.co.uk where you can find additional information to help you understand and educate yourself about what you read in your health record.

What are the advantages for me?

If you are waiting for results you will see them as soon as they are added to your record and you will not have to ring the surgery.

You can choose to share your records with those treating you anywhere in the NHS, and anywhere in the world. You may also wish to share your records with family members

You can look up your list of immunisations

Accessing your online record will help you to understand and make use of the information in your records

Access can lead to discussions with your health professionals and helps encourage a more open and honest relationship

What can I see on the Online Medical Record viewing system?

The system allows you to view the following areas of your medical record:

A summary that gives you the most important and recent entries in your health record.

Consultations including: date, practitioner seen, reason for visit, history, examination, outcome, investigations, etc.

  • Medical Record showing diagnoses, investigations, and procedures
  • Patient Information Leaflets linked from the diagnoses in the medical record section.
  • Results showing all investigations such as blood results, liver tests, blood pressure etc.
  • Letters to and from the GP.

Under The Data Protection Act 1998 your practice may refuse access to all or part of your health records.

What are the risks for me?

There may be something in your record that you do not want to be reminded about.

Some terms may be difficult to understand as the notes are made by doctors and nurses for each other. There will be links to explanations to help you.

Test results that are abnormal and posted say, on a Friday, may worry you over the weekend if you cannot see the doctor or nurse to discuss them.

Can I view my child’s record?

Most practices allow parents to access their child’s records up until they are 12 years old. Should you wish to access your child’s records beyond their twelfth birthday you need to discuss this with your practice

Can I alter the record?

No. This is a ‘read only’ facility. You can however, print off details to take to e.g. a hospital appointment. If you think that there is something that needs to be changed, you will need to contact the surgery.

What about security?

Record access has the same level security as online banking. A hacker would only be able to see one page at a time. Nothing changes with the way your medical information is stored.

Your information will remain under the control of your GP as it does now. And like online banking you control viewing by using your PIN and pass words. You will be responsible for keeping your log in details safe.

Logging off or a power failure will clear all the information on your computer system.

Will my data be sold on to private health companies?

The Data Protection Act (1988) states that data which identifies you can only be used with your explicit permission.

What if I don’t want to register to use this System?

If you do not want to register to use this system you can still use all the practices’ services exactly as before.

Your decision not to register will not affect your treatment or your relationship with your GP practice in any way.

Download the Leaflet and Form from link below:

Online Services Records Access Patient Information Leaflet and Form


How we Use Your Information: 

Please Click and Download A Full Copy Here: How We Use Your Information

Privacy Information Leaflet - What is a privacy notice? 

A privacy notice helps your doctor’s surgery tell you how it uses information it has about you, like your name, address, date of birth and all of the notes the doctor or nurse makes about you in your healthcare record.

Why do we need one?

Your doctor’s surgery needs a privacy notice to make sure it meets the legal requirements which are written in a new document called the General Data Protection Regulation (or GDPR for short).

What is GDPR?

What a great question! The GDPR is a new document that helps your doctor’s surgery keep the information about you secure. It’s new and will be introduced on the 25th May 2018, making sure that your doctor, nurse and any other staff at the practice follow the rules and keep your information safe.

Please Click and Download A Full Copy Here: Privacy Information Leaflet

Please Click Here: GDPR Child Friendly Poster


Your NHS Data Matters

Use this service to request that your confidential patient information is not used beyond your own individual care.

If you decide to opt out, this will be respected and applied by NHS Digital and Public Health England. These organisations collect, process and release health and adult social care data on a national basis. Your decision will also be respected and applied by all other organisations that are responsible for health and care information by March 2020.

An opt-out will only apply to the health and care system in England. This does not apply to your health data where you have accessed health or care services outside of England, such as in Scotland and Wales.

If you choose to opt out, your data may still be used during some specific situations. For example, during an epidemic where there might be a risk to other people’s health.

More information on where opt-outs don't apply.

Your NHS Data Matters


For further information:

GP Online Services on NHS Choices

Your NHS Data Matters



 
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