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We carry out a monthly Friends & Family Patient Survey. In Aug 2019, 91% of patients surveyed said they would recommend us to their friends and family. Patient comments from monthly FFT Surveys: Great Service; Kind and friendly staff; The kindness of the GP; Very Good GP, relatively easy to get appointment, good preventative care; Dr C is an excellent doctor; I have already referred a friend to your practice just last week; The attitude & general manner of the doctor was excellent. Friendly yet extremely professional; Always good service; Friendly and informative staff; Good care and attention given; Good online service; Because u care & support ur patients; Friendly and human service; Helpful Efficiency, kindness; Staff are professional, helpful and informative; Fairly hassle free and always finds early appointments for children; Above all listened to me and heard me, Great doctor, knowledgeable, empathetic and caring. Thank you; Excellent patient care; Friendly receptionist, great doctor; My doctor is very helpful and I am happy with what I get from her and the rest of the team. Great compassionate doctor. Thorough and caring treatment. Good friendly service, helpful. Easy to get appointments. Wonderful staff (For updated comments see FFT Monthly Reports)

Self Help & Signposting


PHARMACY FIRST


Pharmacy First Scheme launched on 1 April 2015 to help reduce pressure on GP appointments and avoidable A&E Attendances

Pharmacy First

What is the Pharmacy First scheme?

Pharmacists are highly trained experts in medicines. The Pharmacy First scheme gives you quick and local access to advice and treatment from the pharmacist at your local pharmacy about common illnesses. You don't need to wait to see your doctor and you don't need an appointment.

If you don't pay for your prescriptions the pharmacist will be able to give you medicines to treat the conditions listed below and they will be free.

What treatments are available on the scheme?

The Pharmacy First scheme covers advice and treatment for the conditions as shown above.

Who can use this service? 

Everyone can get free advice from any pharmacist but to be able to get free medicines you must be registered with a Southwark GP and entitled to free prescriptions.

If you normally pay for your prescriptions you can still get free advice from any pharmacy but you will still be charged the retail price of any medicines provided.

Can I go to any pharmacy?

Most pharmacies in Southwark offer the Pharmacy First scheme. Look out for posters in the pharmacy or obtain a leaflet from the surgery (Copy also available below to print)

Print a Leaflet with details of your local participating pharmacies:

Pharmacy First Practice Leaflet

For Further Information on the Pharmacy First Scheme:


SELF CARE LEAFLETS


South East London Area Prescribing Committee (SEL APC) self-care patient information leaflets have been made available to support patients manage short term illnesses and/or minor conditions through the recommendation of over the counter medicines in line with NHS Southwark CCG and NHS England guidance.

Self-care patient information leaflets are available for the following short-term illnesses/minor conditions:

Your Guide to Coughs, Colds, Earache & Sore Throats for Children

When Should I Worry Booklet 

Self Care Leaflet:

Are You Aware What You Can Do at Home to Self Care

Self Care and Over The Counter Medicines - 'NHS Southwark CCG no longer supports the routine prescribing on the NHS of medications for short term illnesses and minor conditions and health supplements’:

Over The Counter Medicines, Malaria Prophylaxis and Travel Vaccinations Information

Local information about looking after your own help is provided by Southwark CCG.

Trustworthy advice about medical conditions is available on NHS Choices.


Southwark Wellbeing Hub


When you’re worried about your mental wellbeing, it can be hard to know where to start. Sometimes it can feel like there are too many options to choose from, at others, like there aren’t enough. It can be difficult to know exactly what kind of support you might need, where to find it, and how to go about accessing it.

Service providing information and support to anyone living in Southwark who is worried about their wellbeing, or that of someone close to them.

Finding the right support can seem complicated and overwhelming. Southwark Wellbeing Hub make the process simpler.

To find out more about the Southwark Wellbeing Hub, have a read about them and get in touch so that we can get to know you and see how we can help.


OLDER PEOPLE OVER 50 years old


 Click on Logo

Southwark S.A.I.L. (Safe and Independent Living) provide a quick and simple way to access a wide range of local services to support older people in maintaining their independence, safety and wellbeing.

Anyone can make a S.A.I.L. referral by simply answering the yes/no questions on the checklist below. Age UK Lewisham and Southwark, working in partnership with local S.A.I.L. agencies, will coordinate and monitor the response.

The checklist enables access to a wide range of support services which improve:

  • Health and well-being
  • Mental resilience
  • Isolation and social exclusion
  • Financial inclusion
  • Fire safety and wider home security issues
  • Safeguarding concerns
  • Personal safety and security

   Southwark S.A.I.L. is available to Southwark residents over the age of 50.


BETTER HEALTH OUTCOMES FOR CHILDREN WITH ASTHMA, CONSTIPATION, ECZEMA OR EPILEPSY


For support and better health outcomes get:

Free Health Support Pack


SIGNPOSTING RESOURCES


Please refer to the leaflet below, for various well being resources.

This information may change from time to time but we hope this guide will help to point you in the right direction to seek any support. 

Signposting Leaflet (Click on link to download)


CITIZENS ADVICE: NEW SERVICE FOR PEOPLE APPLYING FOR UNIVERSAL CREDIT


Citizens Advice Southwark has launched a new service called “Help to Claim” for those who need help to apply for Universal Credit in Southwark. Help will be tailored to the individual and will be available face-to-face, over the phone on freephone 0800 144 8 444, online through Citizens Advice Southwark’s:

Help to Claim enquiry form, by webchat and advice content


Compare Costs in the NHS - Help Us To Help You



 
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