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We carry out a monthly Friends & Family Patient Survey. In Jan 2019, 96% of patients surveyed said they would recommend us to their friends and family. Patient comments from monthly FFT Surveys: Great Service; Kind and friendly staff; The kindness of the GP; Very Good GP, relatively easy to get appointment, good preventative careDr C is an excellent doctorI have already referred a friend to your practice just last week; The attitude & general manner of the doctor was excellent. Friendly yet extremely professional; Always good service; Friendly and informative staff; Good care and attention given; Good online service; Because u care & support ur patients; Friendly and human service; Helpful Efficiency, kindnessStaff are professional, helpful and informative; Fairly hassle free and always finds early appointments for children; Above all listened to me and heard me, Great doctor, knowledgeable, empathetic and caring. Thank you; Excellent patient care; Friendly receptionist, great doctor; My doctor is very helpful and I am happy with what I get from her and the rest of the team. Great compassionate doctor. Thorough and caring treatment. Good friendly service, helpful. Easy to get appointments. Wonderful staff (For updated comments see FFT Monthly Reports)

Friends & Family Test Patient Reviews

Friends & Family Test Monthly Patient Feedback

Please complete a short questionnaire to tell us about your recent experience of our service.

You can complete the friends and family test here: NHS Friends and Family Test

Or you can download our enhanced Friends and Family Test below and email your completed response to SOUCCG.306medicalcentre@nhs.net:

DOWNLOAD HERE: FFT & Your Appt Booking Experience Feedback

You can also respond to this survey via SMS by texting 7308 to 07800 001234

(Please note: normal network charges apply or if you have a bundle it will not cost you extra as long as you are within your bundle limit for free texts)

Monthly Survey Reports

Please read the monthly Survey Reports below to see what our patients have said about their recent experience of our service. 

We always strive to improve and reflect on all comments received, with a view to ensuring that our patients have a good experience at the surgery.


Survey Report Mar 2019

Survey Report Feb 2019

Survey Report Jan 2019

Survey Report Dec 2018

Survey Report Nov 2018

Survey Report Oct 2018

Survey Report Sept 2018

Survey Report Aug 2018

Survey Report July 2018

Survey Report June 2018

Survey Report May 2018

Survey Report April 2018


Survey Report Mar 2018

Survey Report Feb 2018

Survey Report Jan 2018

Survey Report Dec 2017

Survey Report Nov 2017

Survey Report Oct 2017

Survey Report Sept 2017

Survey Report Aug 2017

Survey Report July 2017

Survey Report June 2017

Survey Report May 2017

Survey Report Apr 2017


Survey Report Mar 2017

Survey Report Feb 2017

Survey Report Jan 2017

Survey Report Dec 2016

Survey Report Nov 2016

Survey Report Oct 2016

Survey Report Sept 2016

Survey Report Aug 2016

Survey Report July 2016

Survey Report June 2016

 Survey Report May 2016

 Survey Report Apr 2016

Survey Report Mar 2016

Survey Report Feb 2016
Survey Report Jan 2016
Survey Report Dec 2015
Survey Report Nov 2015

Survey Report Oct 2015

Survey Report Sept 2015


For further details about the NHS Friends and Family Test



 
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