306 Lordship LaneEast DulwichLondon, SE22 8LYTel: 020 8693 4704
We carry out a monthly Friends & Family Patient Survey. In Jan 2019, 96% of patients surveyed said they would recommend us to their friends and family. Patient comments from monthly FFT Surveys: Great Service; Kind and friendly staff; The kindness of the GP; Very Good GP, relatively easy to get appointment, good preventative care; Dr C is an excellent doctor; I have already referred a friend to your practice just last week; The attitude & general manner of the doctor was excellent. Friendly yet extremely professional; Always good service; Friendly and informative staff; Good care and attention given; Good online service; Because u care & support ur patients; Friendly and human service; Helpful Efficiency, kindness; Staff are professional, helpful and informative; Fairly hassle free and always finds early appointments for children; Above all listened to me and heard me, Great doctor, knowledgeable, empathetic and caring. Thank you; Excellent patient care; Friendly receptionist, great doctor; My doctor is very helpful and I am happy with what I get from her and the rest of the team. Great compassionate doctor. Thorough and caring treatment. Good friendly service, helpful. Easy to get appointments. Wonderful staff (For updated comments see FFT Monthly Reports)
In addition to GP consultations the practice adheres to the General Medical Services Contract for the provision of healthcare services:
Coronary heart disease
Blood pressure checks
Contraceptive services includes Implants and Coils - Enhanced service including implants and coils, emergency contraception, screening for sexually transmitted infections including chlamydia screen.
Child health clinic - This is jointly provided with doctors, health visitor and practice nurse, usually on Wednesdays between 12pm-2.30pm. Service includes, weighing, immunisations and development checks.
Dressings/removal of stitches
Holistic Health Checks for patients over 65 years
Maternity services - Shared cared with Kings College Hospital for antenatal and postnatal checks. Ivy Green Midwifes based at the practice.
NHS Health Checks - For patients over 40 years old. These require you to have some blood tests done and then see the practice nurse to complete the Check
Osteopathy - Our registered osteopath sees patients with any back conditions on Tue/Fri between 09:00 - 13:30 by appointment only with a doctor referral.
Vaccinations and immunisations - Routine and travel
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
We will need sight of any forms in advance to enable us advice on fees and assess any specific requirements.
Please note that sometimes we may not be able complete a form and may advise you accordingly.
To facilitate non-NHS requests we may require up to 10 working days and sometimes longer depending on availability of appointment when we are required to see you to complete a form. These requests are considered clinically not urgent.
It is important to understand that many GPs are not employed by the NHS.
They are self-employed and they have to cover their costs - staff, buildings, heating, lighting, etc - in the same way as any small business. The NHS covers these costs for NHS work, but for non-NHS work, the fees charged by GPs contribute towards their costs.
The Government’s contract with GPs covers medical services to NHS patients, including the provision of ongoing medical treatment.
In recent years, however, more and more organisations have been involving doctors in a whole range of non-medical work.
Sometimes the only reason that GPs are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to ensure that information provided to them is true and accurate.
Examples of non-NHS services for which GPs can charge their own NHS patients:
Examples of non-NHS services for which GPs can charge other institutions:
With certain limited exceptions, for example a GP confirming that one of their patients is not fit for jury service, GPs do not have to carry out non-NHS work on behalf of their patients.
Whilst GPs will always attempt to assist their patients with the completion of forms, for example for insurance purposes, they are not required to do such non-NHS work.
Time spent completing forms and preparing reports takes the GP away from the medical care of his or her patients.
Most GPs have a very heavy workload and paperwork takes up an increasing amount of their time, so many GPs find they have to take some paperwork home at night and weekends.
When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true.
In order to complete even the simplest of forms, therefore, the doctor might have to check the patient's entire medical record. Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors' regulatory body) or even the Police.
GPs tell patients in advance if they will be charged, and what the fee will be. Your request will be assessed and you will be advised of any charges, time frames (usually 10 working days) and requirements (if an appointment is necessary) in advance. It is practice policy to ensure payment is received in advance. This was introduced to eliminate requests for letters and reports which were later not required or not collected, yet precious GP time had been expended on them
A list of suggested fees is AVAILABLE IN RECEPTION. A copy can be requested by email or by making a request at Reception.
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